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Pratice Transformation Team

Rachel Proud, MPH

Associate Director, Practice Transformation 

Rachel has over nine years of experience working with community health centers, private practices, and hospitals to improve patient experience, clinical quality measures, and improve operational efficiency.

As the Associate Director of Practice Transformation, Rachel manages the practice transformation work and team to meet client goals and objectives. She is responsible for multiple ongoing projects and is a legislative and health policy subject matter expert. Ms. Proud has expansive field experience, working with over 30 different health centers and small practices in Los Angeles County.

She has a strong track record of achieving quality improvement, utilization management, and transformational results for the organizations she has supported. She also leads efforts to optimize EHR use and data reporting, engage patients and families, optimize transitions to community care settings after acute hospitalization, increase frequency of medication reconciliation, and improve patient medication education and management in all care settings.

Prior to her work with the CMA PSO, Ms. Proud worked as a Senior Managing Consultant for a Southern California-based consulting firm. She has also worked directly with families and patients as an intake patient advocate at Mission Hospital providing eligibility screening and enrollment support for multiple different health insurance plans. Ms. Proud holds an MPH with a focus in public health policy from University of Southern California.

“I have supported a range of practices, from large health centers to small practices, and believe personalized support makes all the difference.”

Key focus areas:
  • Quality Improvement
  • HEDIS/P4P/UDS
  • Care Coordination 

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

 

Rachel Proud

Rachel Proud, MPH >>

Associate Director
Practice Transformation
Key focus areas:
  • Quality Improvement
  • HEDIS/UDS
  • Value-based Care
  • Care Coordination 
Vincent Vinh

Vincent Vinh >>

Associate Director
​Physician Services  
Key focus areas:
  • Health Informatics
  • Population Health 
  • Operational Development
  • PCMH 
Mitzi Young

Mitzi Young >>

Associate Director
Practice Strategies 
Key focus areas:
  • Clinical Practice Operations
  • Business Solutions
  • Optimizing Workflows
  • Revenue Cycle Management
 
Danielle Scheuerlein

Danielle Scheuerlein >>

Practice Transformation Specialist
Key focus areas:
  • Optimizing Workflows
  • Value-based Care
  • Population Health 
Natasha Doshi

Natasha Doshi, MPH >>

Practice Transformation Specialist 
Key focus areas:
  • Quality Improvement
  • Value-based Care
  • Health Policy 
Pao Her

Pao Her, LVN >>

Practice Transformation Specialist
Key focus areas:
  • Clinical Quality Measures
  • HEDIS/UDS
  • Value-based Care
  • Data Visualization
 
Jessica Clark

Jessica Clark, LVN >>

Practice Transformation Specialist 
Key focus areas:
  • Clinical Quality Measures
  • HEDIS/UDS
  • Value-based Care
  • Data Visualization