Pratice Transformation Team

Kristy Kole

Practice Transformation Specialist

Kristy is a Practice Transformation Specialist with the California Medical Association’s (CMA) Physician Services Organization.

Kristy has 25 years of experience working within the health care industry, working with all lines of business across multiple state markets. Specializing in managed care, Kristy has worked directly with health plans, providers, and health organizations to successfully implement an array of quality improvement initiatives. Kristy brings with her a vast knowledge of management and process improvement expertise. She understands the needs of physicians and their staff and the challenges medical practices face. Kristy is passionate about working with physicians and their staff to support their success in the ever-changing health care landscape.

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

Rachel Proud, MPH >>

Associate Director
Practice Transformation

Rachel has 11 years of experience in the field and managing the success of practice transformation efforts, supporting record achievements in quality improvement and transformational efforts. Full Bio

Jeff Nguyen

Jeff Nguyen, MHA >>

Sr. Director
Physician Services

Jeff has over 19 years of experience helping health care organizations evolve and transform to achieve the quadruple aim. He has experience building cross-functional coalitions to strategize, plan, and implement value-driving programs improvements.

Full Bio

Pao Her, LVN >>

Sr. Practice Transformation Specialist

Pao has six years of experience supporting practices, health plans, and systems achieve outcome-based improvement efforts. As a nurse, Pao has comprehensive knowledge of clinical workflows and processes. Full Bio

Danielle Scheuerlein >>

Practice Transformation AND PROJECT OPERATIONS Specialist

Danielle has six years of experience working as a practice transformation specialist and medical office coordinator, helping practices improve processes and maximize workflows to achieve record savings. Full Bio

Jessica Clark, LVN >>

Practice Transformation Specialist

Jessica has seven years of experience supporting provider-focused outcome improvement efforts. As a nurse, Jessica has on-the-ground experience working within practices and understanding common barriers to success. Full Bio

Natasha Doshi, MPH >>

Sr. Practice Transformation Specialist

Natasha has seven years of experience supporting numerous organizations, helping them to improve their data reporting capabilities, care coordination, operational workflows, and to achieve significant savings. Full Bio

Kristy Kole >>

Practice Transformation Specialist

Kristy has 25 years of experience supporting practice operations across the industry, from billing to compliance, with a proven record of improving revenue streams, workflow processes and quality initiative outcomes.

Full Bio