Pratice Transformation Team

Graciela Garcia Arana

Practice Transformation Specialist  ​

Gracie has 10 years of experience in the health care industry. She has notable experience in leading and supporting regulatory and optimization projects, utilizing her knowledge of improving workflows and processes to assist in optimizing health centers’ objectives, and developing new templates and workflows to meet Care Gaps and Health Maintenance Measures. Gracie has several EPIC EHR Certifications, including Epic Training Environment Build, Epic HIM and Identity, and EpicCare Ambulatory, which have allowed her to train providers and support staff, while also building sustainable training environments. She is also a Certified Clinical Medical Assistant.

As a Practice Transformation Specialist, Gracie serves as a community health center coach supporting her assigned health centers participating in the local Health Center Controlled Network (HCCN) strive for performance improvement on identified objectives and achieve objective goals that are focused on improving quality of care and patient safety by using health information technology (HIT) to reduce costs and improve care coordination. Gracie also supports independent practices and community health centers by providing technical assistance on improving their encounter data submission processes, supports the development of new tools to help accelerate encounter data quality improvement efforts and equipping provider organizations with encounter data quality fundamentals and data submission guidance.

Prior to joining the PSO team, Gracie worked at an FQHC and held various roles during her tenure, including Health Information Analyst, Training Analyst, and Quality Improvement Coach, and has also supported over 15 independent practices in the Centers for Medicare & Medicaid Services (CMS) Medicare Shared Savings Program (MSSP) submit their annual Merit-based Incentive Payment System (MIPS) performance data.

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

Rachel Proud

Rachel Proud, MPH >>

Associate Director
Practice Transformation

Rachel has 11 years of experience in the field and managing the success of practice transformation efforts, supporting record achievements in quality improvement and transformational efforts. Full Bio

Jeff Nguyen

Jeff Nguyen, MHA >>

Sr. Director
Physician Services 

Jeff has over 19 years of experience helping health care organizations evolve and transform to achieve the quadruple aim. He has experience building cross-functional coalitions to strategize, plan, and implement value-driving  programs improvements.

Full Bio

Pao Her

Pao Her, LVN >>

Sr. Practice Transformation Specialist

Pao has six years of experience supporting practices, health plans, and systems achieve outcome-based improvement efforts. As a nurse, Pao has comprehensive knowledge of clinical workflows and processes. Full Bio


Danielle Scheuerlein

Danielle Scheuerlein >>

Practice Transformation AND PROJECT OPERATIONS Specialist

Danielle has six years of experience working as a practice transformation specialist and medical office coordinator, helping practices improve processes and maximize workflows to achieve record savings. Full Bio

Jessica Clark

Jessica Clark, LVN >>

Practice Transformation Specialist 

Jessica has seven years of experience supporting provider-focused outcome improvement efforts. As a nurse, Jessica has on-the-ground experience working within practices and understanding common barriers to success. Full Bio

Natasha Doshi

Natasha Doshi, MPH >>

Sr. Practice Transformation Specialist 

Natasha has seven years of experience supporting numerous organizations, helping them to improve their data reporting capabilities, care coordination, operational workflows, and to achieve significant savings. Full Bio

Kristy Kole

Kristy Kole >>

Practice Transformation Specialist

Kristy has 25 years of experience supporting practice operations across the industry, from billing to compliance, with a proven record of improving revenue streams, workflow processes and quality initiative outcomes.

Full Bio

Mitzi Young

Mitzi Young >>

Associate Director
Practice Strategies 

Mitzi has nearly 30 years of experience supporting practices with practice management, practice operations, medical billing and coding, contracting, accreditation and personnel management. Full Bio