Practice Transformation Team

Danielle Scheuerlein

Practice Transformation and Project Operations Specialist

Danielle has over six years of health care experience working in and with practices of varying sizes, but specializes in working with multispecialty and hospital-based organizations. As a Certified Associate in Project Management, she is well-equipped to partner with larger organizations to implement and manage value based care initiatives across departments and practice sites. She has done extensive work around analyzing workflows, strengthening workforces, and implementing quality improvement strategies to help physicians deliver value-based care.

As a Practice Transformation Specialist, Danielle serves as a trusted partner to help practices improve processes and increase efficiencies to achieve success under an array of payment systems. She has assisted practices to successfully participate in Accountable Care Organizations under the Centers for Medicare & Medicaid Services (CMS) Medicare Shared Savings Program (MSSP), implement telehealth as a modality of practice, develop testing protocols during the COVID-19 pandemic, and improve risk coding and billing practices to better coordinate high quality care for patients.

Prior to her work with the CMA PSO, Danielle worked as a Practice Transformation Specialist for a health technology-focused government agency, a Medical Office Representative for Dignity Health, and as an Office Coordinator for a private practice in Northern California.

“I love seeing how minor workflow changes have an immense impact on practices' success in both fee-for-services and value-based care.”

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

Rachel Proud

Rachel Proud, MPH >>

Associate Director
Practice Transformation

Rachel has 11 years of experience in the field and managing the success of practice transformation efforts, supporting record achievements in quality improvement and transformational efforts. Full Bio

Jeff Nguyen

Jeff Nguyen, MHA >>

Sr. Director
Physician Services 

Jeff has over 19 years of experience helping health care organizations evolve and transform to achieve the quadruple aim. He has experience building cross-functional coalitions to strategize, plan, and implement value-driving  programs improvements.

Full Bio

Pao Her

Pao Her, LVN >>

Sr. Practice Transformation Specialist

Pao has six years of experience supporting practices, health plans, and systems achieve outcome-based improvement efforts. As a nurse, Pao has comprehensive knowledge of clinical workflows and processes. Full Bio


Danielle Scheuerlein

Danielle Scheuerlein >>

Practice Transformation AND PROJECT OPERATIONS Specialist

Danielle has six years of experience working as a practice transformation specialist and medical office coordinator, helping practices improve processes and maximize workflows to achieve record savings. Full Bio

Jessica Clark

Jessica Clark, LVN >>

Practice Transformation Specialist 

Jessica has seven years of experience supporting provider-focused outcome improvement efforts. As a nurse, Jessica has on-the-ground experience working within practices and understanding common barriers to success. Full Bio

Natasha Doshi

Natasha Doshi, MPH >>

Sr. Practice Transformation Specialist 

Natasha has seven years of experience supporting numerous organizations, helping them to improve their data reporting capabilities, care coordination, operational workflows, and to achieve significant savings. Full Bio

Kristy Kole

Kristy Kole >>

Practice Transformation Specialist

Kristy has 25 years of experience supporting practice operations across the industry, from billing to compliance, with a proven record of improving revenue streams, workflow processes and quality initiative outcomes.

Full Bio

Mitzi Young

Mitzi Young >>

Associate Director
Practice Strategies 

Mitzi has nearly 30 years of experience supporting practices with practice management, practice operations, medical billing and coding, contracting, accreditation and personnel management. Full Bio

Graciela Garcia Arana

Graciela Garcia Arana

Practice Transformation Specialist

Gracie has 10 years of experience in the health care industry. She has notable experience in optimizing health centers’ objectivesFull Bio

Marlisa Hall, MPH

Marlisa Hall, MPH

Practice Transformation Specialist

Marlisa has seven years of experience in the health care industry. Prior to her role as a practice transformation specialist, she worked as a hospital patient experience ambassador.Full Bio