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Practice Transformation Team

Steve Perez

Practice Transformation Specialist  ​

Steve Perez has eight years of experience in the health care industry supporting FQHCs. He has notable experience in leading and supporting regulatory and optimization projects, utilizing his knowledge of improving workflows and processes to assist in optimizing health centers’ objectives, assisting in developing new templates and workflows to meet Care Gaps and Health Maintenance Measures. Steve also has experience in working with multi-disciplinary teams teaching and coaching clinical, non-clinical staff and leaders on process improvement methodologies. He holds a Lean Green Belt in Health Care and a Continuous Improvement Professional Award.

As a Practice Transformation Specialist, Steve serves as a practice transformation and process improvement coach supporting assigned health centers and practices on multiple projects. He has experience as a Health Center Controlled Network (HCCN) program coach, supporting his health centers strive towards achieving HRSA defined performance improvement objectives that focus on improving quality of care and patient safety by using health information technology (HIT) to reduce costs and improve care coordination. Steve also supports independent practices and community health centers with improving encounter data knowledge and performance improvement.

Prior to joining the PSO team, Steve held various roles in FQHCs as a Medical Assistant, Medical Scribe and Quality Improvement Specialist. These roles have provided Steve the skills and knowledge to support health centers achieve process improvement from various angles and data reporting sources.

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

Rachel Proud

Rachel Proud, MPH >>

Associate Director
Practice Transformation

Rachel has 11 years of experience in the field and managing the success of practice transformation efforts, supporting record achievements in quality improvement and transformational efforts. Full Bio

Jeff Nguyen

Jeff Nguyen, MHA >>

Sr. Director
Physician Services 

Jeff has over 19 years of experience helping health care organizations evolve and transform to achieve the quadruple aim. He has experience building cross-functional coalitions to strategize, plan, and implement value-driving  programs improvements.

Full Bio

Pao Her

Pao Her, LVN >>

Sr. Practice Transformation Specialist

Pao has six years of experience supporting practices, health plans, and systems achieve outcome-based improvement efforts. As a nurse, Pao has comprehensive knowledge of clinical workflows and processes. Full Bio

 

Danielle Scheuerlein

Danielle Scheuerlein >>

Practice Transformation AND PROJECT OPERATIONS Specialist

Danielle has six years of experience working as a practice transformation specialist and medical office coordinator, helping practices improve processes and maximize workflows to achieve record savings. Full Bio

Jessica Clark

Jessica Clark, LVN >>

Practice Transformation Specialist 

Jessica has seven years of experience supporting provider-focused outcome improvement efforts. As a nurse, Jessica has on-the-ground experience working within practices and understanding common barriers to success. Full Bio

Natasha Doshi

Natasha Doshi, MPH >>

Sr. Practice Transformation Specialist 

Natasha has seven years of experience supporting numerous organizations, helping them to improve their data reporting capabilities, care coordination, operational workflows, and to achieve significant savings. Full Bio

 
Kristy Kole

Kristy Kole >>

Practice Transformation Specialist

Kristy has 25 years of experience supporting practice operations across the industry, from billing to compliance, with a proven record of improving revenue streams, workflow processes and quality initiative outcomes.

Full Bio

Graciela Garcia Arana

Graciela Garcia Arana

Practice Transformation Specialist

Gracie has 10 years of experience in the health care industry. She has notable experience in optimizing health centers’ objectivesFull Bio

Marlisa Hall, MPH

Marlisa Hall, MPH

Practice Transformation Specialist

Marlisa has seven years of experience in the health care industry. Prior to her role as a practice transformation specialist, she worked as a hospital patient experience ambassador.Full Bio

Amanda Main

Amanda Main

Practice Transformation Specialist

Amanda has 12 years of experience supporting physicians with direct patient care in a multitude of various care settings. Having advanced direct patient care knowledge, she can approach implementation of clinical workflows and quality improvement efforts from both a clinical and administrative view. Full Bio

Steve Perez

Steve Perez

Practice Transformation Specialist

Steve has eight years of experience in the health care industry supporting FQHCs. He has notable experience in leading and supporting regulatory and optimization projects, utilizing his knowledge of improving workflows and processes to assist in optimizing health centers’ objectivesFull Bio