Pratice Transformation Team

Natasha Doshi, MPH

Practice Transformation Specialist  ​

Natasha has over five years of experience working in public health among health care organizations across California. She has supported a wide range of organizations, from large Federally Qualified Health Centers (FQHCs) to small private practices and individual physicians. Her areas of expertise include practice transformation, care coordination, empanelment, health policy, health information technology, interoperability, social determinants of health, telehealth, and workforce strengthening.

Natasha has worked as a Quality Improvement (QI) coach on large-scale projects such as the CMS-funded Los Angeles Practice Transformation Network (LAPTN) and the HRSA-funded Health Center Controlled Network (HCCN). More recently, she has supported practices participating in Accountable Care Organizations under the CMS Medicare Shared Savings Program (CMS MSSP). Ms. Doshi’s extensive work in the field has helped organizations improve data reporting capabilities, care coordination, operational workflows, and shared savings.

Prior to her work with the CMA PSO, Natasha worked as a Practice Transformation Consultant for a Southern California-based consulting firm. She has also worked alongside social workers to improve patient care at St. Barnabas Senior Services in Los Angeles and was the Co-Founder and Outreach and Policy Director for the non-profit organization, Savings Hearts of California Kids.

“As an extension of your practice, I work alongside you to identify gaps and support quality improvement.”

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

Rachel Proud

Rachel Proud, MPH >>

Associate Director
Practice Transformation

Rachel has 10 years of experience in the field and managing the success of practice transformation efforts, supporting record achievements in quality improvement and transformational efforts. Full Bio

Jeff Nguyen

Jeff Nguyen, MHA >>

Sr. Director
Physician Services 

Jeff has over 18 years of experience helping health care organizations evolve and transform to achieve the quadruple aim. He has experience building cross-functional coalitions to strategize, plan, and implement value-driving  programs improvements.

Full Bio

Pao Her

Pao Her, LVN >>

Sr. Practice Transformation Specialist

Pao has five years of experience supporting practices, health plans, and systems achieve outcome-based improvement efforts. As a nurse, Pao has comprehensive knowledge of clinical workflows and processes. Full Bio


Danielle Scheuerlein

Danielle Scheuerlein >>

Practice Transformation AND PROJECT OPERATIONS Specialist

Danielle has five years of experience working as a practice transformation specialist and medical office coordinator, helping practices improve processes and maximize workflows to achieve record savings. Full Bio

Jessica Clark

Jessica Clark, LVN >>

Practice Transformation Specialist 

Jessica has six years of experience supporting provider-focused outcome improvement efforts. As a nurse, Jessica has on-the-ground experience working within practices and understanding common barriers to success. Full Bio

Natasha Doshi

Natasha Doshi, MPH >>

Sr. Practice Transformation Specialist 

Natasha has six years of experience supporting numerous organizations, helping them to improve their data reporting capabilities, care coordination, operational workflows, and to achieve significant savings. Full Bio

Kristy Kole

Kristy Kole >>

Practice Transformation Specialist

Kristy has over 20 years of experience supporting practice operations across the industry, from billing to compliance, with a proven record of improving revenue streams, workflow processes and quality initiative outcomes.

Full Bio

Mitzi Young

Mitzi Young >>

Associate Director
Practice Strategies 

Mitzi has over 20 years of experience supporting practices with practice management, practice operations, medical billing and coding, contracting, accreditation and personnel management. Full Bio