Practice Transformation Team

Mitzi Young

Associate Director, Practice Strategies

Mitzi is the Associate Director of Practice Strategies with the California Medical Association’s (CMA) Physician Services Organization (CMA PSO), the Centers for Economic Services (CMA CES), and the Los Angeles County Medical Association (LACMA).

Mitzi has nearly 30 years of experience in the health care industry. In her cross-functional role, Ms. Young provides practice management and operations to practices across California. She brings with her a vast knowledge of medical billing and collections, contracting, accreditation, and personnel and business management. She understands the needs of physicians and their staff, the challenges that medical practices face, and is passionate about advocating on behalf of providers in the ever-changing health care landscape.

Mitzi started her career working for a third-party administrator as a claims and eligibility processor. She went on to further her education and worked as operations and business manager for specialty practices and ambulatory surgery centers.

“My goal in working together with physicians on the business side of medicine is so they can focus on healing, educating, and empowering the patients they serve. I have the most rewarding job anyone could ask for.”

Meet the Practice Transformation Team

CMA Physician Services Organization's (CMA PSO) practice transformation specialists have a combined 60 years of experience helping physicians meet the demands of the changing health care system. Our specialists are skilled health care professionals with extensive real-world experience supporting a diverse set of clients, including practices, community health centers, health plans, health solution vendors, state-supported associations and health center controlled networks.

Rachel Proud

Rachel Proud, MPH >>

Associate Director
Practice Transformation

Rachel has 11 years of experience in the field and managing the success of practice transformation efforts, supporting record achievements in quality improvement and transformational efforts. Full Bio

Jeff Nguyen

Jeff Nguyen, MHA >>

Sr. Director
Physician Services 

Jeff has over 19 years of experience helping health care organizations evolve and transform to achieve the quadruple aim. He has experience building cross-functional coalitions to strategize, plan, and implement value-driving  programs improvements.

Full Bio

Pao Her

Pao Her, LVN >>

Sr. Practice Transformation Specialist

Pao has six years of experience supporting practices, health plans, and systems achieve outcome-based improvement efforts. As a nurse, Pao has comprehensive knowledge of clinical workflows and processes. Full Bio


Danielle Scheuerlein

Danielle Scheuerlein >>

Practice Transformation AND PROJECT OPERATIONS Specialist

Danielle has six years of experience working as a practice transformation specialist and medical office coordinator, helping practices improve processes and maximize workflows to achieve record savings. Full Bio

Jessica Clark

Jessica Clark, LVN >>

Practice Transformation Specialist 

Jessica has seven years of experience supporting provider-focused outcome improvement efforts. As a nurse, Jessica has on-the-ground experience working within practices and understanding common barriers to success. Full Bio

Natasha Doshi

Natasha Doshi, MPH >>

Sr. Practice Transformation Specialist 

Natasha has seven years of experience supporting numerous organizations, helping them to improve their data reporting capabilities, care coordination, operational workflows, and to achieve significant savings. Full Bio

Kristy Kole

Kristy Kole >>

Practice Transformation Specialist

Kristy has 25 years of experience supporting practice operations across the industry, from billing to compliance, with a proven record of improving revenue streams, workflow processes and quality initiative outcomes.

Full Bio

Mitzi Young

Mitzi Young >>

Associate Director
Practice Strategies 

Mitzi has nearly 30 years of experience supporting practices with practice management, practice operations, medical billing and coding, contracting, accreditation and personnel management. Full Bio

Graciela Garcia Arana

Graciela Garcia Arana

Practice Transformation Specialist

Gracie has 10 years of experience in the health care industry. She has notable experience in optimizing health centers’ objectivesFull Bio

Marlisa Hall, MPH

Marlisa Hall, MPH

Practice Transformation Specialist

Marlisa has seven years of experience in the health care industry. Prior to her role as a practice transformation specialist, she worked as a hospital patient experience ambassador.Full Bio