UnitedHealthcare updates its medical policy documentation requirements

August 12, 2020

UnitedHealthcare (UHC) recently updated its Medical and Drug Policies and Coverage Determination Guidelines for UnitedHealthcare Commercial Plans to include updated documentation requirements and clinical coverage criteria effective for dates of service on or after August 1, 2020. Per the FAQ, UHC will now require the submission of images as part of the prior authorization process for the following services.

UHC has advised that the update to imaging requirements varies by policy and is not necessarily limited to the policies listed above. For specific directions on how to upload images to UHC see the FAQ. Physicians should refer to the applicable UHC medical policies or the Medical Record Requirements for Pre-Service Reviews to determine if an unlisted policy requires image submission.

Providers who have questions or need further clarification should contact the Provider Services number on the back of the patient’s UnitedHealthcare ID card or UHC Network Management at (866) 574-6088.





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