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DHCS advises of paper remittance advice detail print delays

March 31, 2020
Area(s) of Interest: Practice Management 


On March 27, 2020, the California Department of Health Care Services (DHCS) announced that provider payments will be delivered separately from the Remittance Advice Details (RAD) due to additional time required to process COVID-19 systematic changes. This change went into effect with the March 26, 2020, checkwrite. 

The State Controller will print and mail paper RADs and Medi-Cal financial summaries up to four business days later than the payment itself. Medi-Cal’s checkwrite schedule will not change and therefore the provider payment release dates and electronic funds transfer (EFT) dates of deposit will continue without interruption as published. 

Providers who are still receiving paper RADs may wish to consider transitioning to online PDF RADs, which includes the embedded financial summary information. The benefits of switching to the online PDF RAD include:

  • Up to six calendar weeks of current RADs for immediate download.
  • Up to three years of historical RADs are available within one business day of a request.
  • Printed versions of the online PDF RADs can be submitted as supporting documentation with claims inquiry forms and appeal forms.

Once enrolled, your online PDF RADs and Medi-Cal financial summaries will be accessible on the Medi-Cal website under the “transaction” tab. To access the transaction, you must have a signed Medi-Cal Point of Service Network/Internet Agreement form on file, an NPI and a PIN.

If you have question regarding online PDF RAD access or completion of the Medi-Cal Point of Service Network/Internet Agreement, please contact Medi-Cal at at (800) 541-5555.

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