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AHIP conducting follow-up survey on Provider Directory Pilot

November 09, 2016
Area(s) of Interest: Payor Contracting Practice Management Payor Issues and Reimbursement 


America's Health Insurance Plans (AHIP) is conducting a follow-up survey of providers to evaluate the process and results of its earlier Provider Directory Pilot program. This program was aimed at meeting the requirements of California Senate Bill 137, which requires that physician directories are more accurate and up-to-date.


AHIP has contracted with independent research organization NORC, at the University of Chicago, to reach out to providers as part of the evaluation phase of the provider directory pilot. Outreach to providers will include an online survey of provider office staff who participated in the AHIP Provider Directory Pilot through the California vendor, BetterDoctor.


The pilot program ran from April to September and included the following eight California plans:



  • Anthem Blue Cross

  • Blue Shield of California

  • Health Net of California

  • Humana

  • LA Care

  • Molina Healthcare of California

  • SCAN Health Plan

  • Western Health Advantage


As part of the pilot program, BetterDoctor reached out to California provider offices that were contracted with any of the eight plans to confirm physician and practice demographic information. The pilot was designed to ensure health plan and provider compliance with SB 137 requirements, which took effect July 1, 2016.

The survey will close on November 14, 2016. Providers with questions about the survey can contact NORC at ProviderDirectoryPilot@norc.org.

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