DWC to address ongoing e-filer errors

May 15, 2024

The Division of Workers’ Compensation (DWC) has announced plans to reduce e-filing practices that result in repeated system errors in the Electronic Adjudication Management System (EAMS). These errors cause significant delays in document processing.

DWC will institute corrective actions, including suspension or removal of e-filing privileges and/or sanctions aimed at users who disregard regulations, e-filing instructions and document discrepancy notifications. These corrective actions have become necessary as many EAMS users continue to e-file defective batches despite receiving error notifications and receiving ongoing problem-solving training in the system’s unprocessed document queue (UDQ).

The most frequently encountered e-filing errors include:

  • Using incorrect document titles for filing or submitting documents with incorrectly titled attachments
  • Making duplicate submissions of documents already in FileNet
  • Repeatedly submitting failed batches to the UDQ
  • Filing duplicate documents both electronically and by hard copy (including emailing documents directly to a judge)

DWC will evaluate users who continually violate the EAMS rules and guidelines over the next few months. Users who receive notification of impending suspension or removal of their e-filing privileges will be given an opportunity to first take corrective action.

Information on how to properly file documents may be found on the DWC website.


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