Technical assistance available for CURES 2.0 users

January 19, 2016
Area(s) of Interest: Advocacy CURES Patient Care 

On January 8, 2016, the California Department of Justice (DOJ) launched an upgrade to the Controlled Substance Utilization Review and Evaluation System (CURES), California's prescription drug monitoring system. Known as "CURES 2.0," the system promises a significantly improved user experience and features a number of added functionalities.  

All users who log into CURES after January 8 will be prompted to update their security information in order to confirm their account. Those users who meet specific web browser compatibility requirements will be directed to CURES 2.0, while others will be routed to the old CURES 1.0 interface. After following this security step, physicians may experience a 15-20 minute wait before being able to log into the system with their updated credentials.  

Physicians who encounter technical difficulties – such as logging into their accounts, retrieving their log-in information or verifying their accounts – should contact the DOJ CURES Help Desk at (916) 227-3843 or cures@doj.ca.gov. Providers are also encouraged to report these technical issues to the California Medical Association's member help line by calling (800) 786-4262 or emailing memberservice@cmadocs.org.

Additionally, new CURES registrants may have experienced application processing delays through January 19, as Department of Consumer Affairs licensing files have been unavailable for maintenance activities.

All individuals practicing in California who possess both a state regulatory board license authorized to prescribe, dispense, furnish or order controlled substances and a Drug Enforcement Administration Controlled Substance Registration Certificate must be registered to use CURES no later than July 1, 2016. To register using the new automated system, visit http://oag.ca.gov/cures.

For more information, see the DOJ’s FAQ here or visit CMA’s CURES page.


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