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Anthem Blue Cross to move eligibility, benefits and claim status inquiry functions to Availity Web Portal in March



February 04, 2014
Area(s) of Interest: Commercial Payors Payor Issues and Reimbursement Practice Management 

Anthem Blue Cross has advised that effective March 14, 2014, patient eligibility, benefits and claim status inquiry functions will transition from its ProviderAccess portal to the Availity web portal. As of that date, practices will only be able to access this information via the Availity web portal.


While BlueCard eligibility, benefits and claim status functions will also transition to Availity, the BlueCard Advisor function that allows practices to determine which Blues plan to send the claim to will continue to be available on the ProviderAccess portal.


In order to access information on the Availity web portal, practices must first register and sign the Availity Organizational Access Agreement.


To register for the Availity web portal, visit www.availity.com/providers/registration-details.


Anthem Blue Cross is also offering free 30-minute webinars on the ProviderAccess functionality shutdown and Availity registration process. The webinars will take place on the following Wednesdays, 10 to 10:30 a.m.



  • February 12

  • February 19

  • March 12


No prior registration is required. Practices interested in attending should visit the Provider Network Education page on the Anthem Blue Cross website or click here on the date of the webinar to join. Practices with questions on the Availity site or registration can call Availity at (800) AVAILITY (282-4548).


Availity is also offering a series of provider workshops and webinars, from new user training to specific modules on various portal functionality. To view the full schedule, visit www.rsvpbook.com/AvailityWest.

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