On Feb. 21, 2024, Change Healthcare, a subsidiary of the UnitedHealth Group (UHG) Optum unit, experienced a cyber-attack that resulted in nationwide outages affecting payors, physician practices and other providers and pharmacies. The outage has caused interruption of numerous administrative and billing processes, including electronic claims submission, provider payments, pharmacies, prior authorizations, payor chart retrieval, etc.

CMA has prepared a grid that lists a summary of known impacts, workarounds and guidance from payors. This resource is available free to members. We will provide updates as additional information becomes available.

For more updates on the Change Healthcare cyber response, click here.

Also see: What California physicians need to know about the Change Healthcare cyber-attack