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New on-demand webinar - Customer Service: Improving the Patient Experience

March 10, 2020
Area(s) of Interest: Practice Management Professional Development & Education 


California Medical Association (CMA) Physician Advocate Mitzi Young provides expertise on how to improve the patient experience. The presentation discusses what has happened to service in a medical practice, how to improve the patient experience, having transparency with your patients, and effectively communicating, connecting, and building trust with patients and their family members.

Important take-aways:

  • What exactly is customer service?
  • What is patient satisfaction vs. patient experience?
  • What's the customer experience "equation" you need to know?
  • Should you survey your patients?
  • How can you connect and build trust with patients?
  • What are some specific ways to improve communications with patients?
  • What is your role in customer service?

This webinar is now available for on demand viewing at cmadocs.org/webinars.

CMA’s live and on-demand webinars are available free to CMA members and their staff. (Physician office staff can email events@cmadocs.org to receive a promo code for free registration. Please include your physician’s California medical license number so we can verify membership.)

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