Anthem Blue Cross to alter member ID cards

November 13, 2017
Area(s) of Interest: Commercial Payors Payor Issues and Reimbursement 

Anthem Blue Cross has announced that it plans to alter its member ID cards. Anthem reports that the new member ID cards, which started going out to enrollees in September 2017, have been redesigned to highlight key information for the enrollee and provider. While no new information was added to the card, the identification number has been replaced with Member ID for clarity and highlighted in blue for emphasis. Additionally, copays and other member-specific information, including the member service phone number, will be enlarged and printed in blue.

Additionally, starting this fall, Anthem will also allow members the option to receive an electronic version of their member ID card in lieu of obtaining a hard copy card. The payor’s mobile app, Anthem BC Anywhere, allows enrollees to manage their benefits on their smart phones, including providing electronic copies of their ID cards. Enrollees may use the mobile app to either email or fax their ID card from their phone, and providers can view (and print the card if needed) from the Availity Web Portal. Enrollees are still required to have a copy of their card in one format or another, whether hard copy or electronic, in order for services to be rendered.

For more details and information, visit the anthem.com website.


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