August 12, 2016
Area(s) of Interest: Payor Issues and Reimbursement Public Payors
The Department of Health Care Services (DHCS) is conducting a customer service satisfaction survey for Medi-Cal providers.
The purpose is to determine the effectiveness of the program's provider relations activities, including the telephone service center, cash control unit, regional representatives, publications and provider seminars/trainings.
The survey is completely confidential and anonymous. Your responses will help Medi-Cal understand how providers can be better supported, and will shape future customer service improvement efforts.
The survey will take approximately 20 minutes to complete and will be open until September 6, 2016.
Click here to take the survey.