CMA Telehealth Resource Center

Development funded by the California Health Care Foundation

The CMA Telehealth Resource Center is a compilation of the best available resources to help physicians implement and utilize telehealth in their practices. These resources have been thoroughly vetted by CMA to present only the most relevant resources.

The resources listed ican be sorted by category, topic, type and source to help physicians find the tools that address the specific issues they are facing. New resources will be added to this center regularly, so please check back often for updates.

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Archive by category: Office Workflow and PreparednessReturn

Preparing your clinic and staff for addressing COVID-19 at your practice.

| Categories: Centers for Disease Control and Prevention (CDC), Webpage, Office Workflow and Preparedness | Tags: organizational readiness

Providing care to others during the COVID-19 pandemic can lead to stress, anxiety, fear, and other strong emotions. How you cope with these emotions can affect your well-being, the care you give to others while doing your job, and the well-being of the people you care about outside of work

| Categories: Centers for Disease Control and Prevention (CDC), Webpage, Office Workflow and Preparedness | Tags: Staff Wellness

This is a sample job description for a director of telehealth programs position.

| Categories: Telehealth Resource Center, Forms, Templates and Checklists, Office Workflow and Preparedness | Tags: job description

This webinar provides an overview of how to redesign their office workflow. Processes that were established for in-office visits are being reimagined for the virtual world, and this webinar will provide best practice on workflow

| Categories: California Medical Association (CMA), Education and Training, Office Workflow and Preparedness | Tags: Workflow, Webinar, Solo and Small Group Practice, Medium-Sized Practice, Webinar

This webinar will provide physicians with tips and tricks for making effective use of the telephone in their practices, including addressing empathy over the phone and through video visits.

| Categories: Education and Training, California Medical Association (CMA), Office Workflow and Preparedness, Empathy and Telehealth | Tags:

This resource includes guides for clinicians on the following: setting up your zoom account for patient videos, quick guide to your first telehealth visit, helping patients download zoom by phone, converting telephone visits to video visits in real time, using audio interpreters in video visits. It also includes guidance for clinicians to support working with patients with limited digital literacy and limited English proficiency. This resource also includes zoom video instructions for patients and videos on how to download zoom on android and iPhone in the following languages: English, Cantonese, Mandarin, Russian, Spanish, and Vietnamese. 

| Categories: Video, Webpage, UCSF Center for Vulnerable Populations, Office Workflow and Preparedness | Tags: Limited English, Digital Literacy, Workflow, Patient Handouts, patient engagement

This article includes guidance on setting the stage for telehealth with your patient, video presence, and telehealth etiquette.

| Categories: News and Information, Harvard Medical School, Office Workflow and Preparedness, Patient Communications | Tags: patient engagement

This toolkit includes an extensive curriculum on video platforms including use cases, clinical considerations, technology resources, operational assessment considerations, and standards to consider for site preparation.

| Categories: Guides, Toolkits and Whitepapers, Office Workflow and Preparedness, Platforms and Vendor Selection | Tags: clinical considerations, assessment, digital tools, digital health technologies

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Terms of Use

Your use of the CMA website, including information provided on the COVID 19 Resource Page is governed by the Terms of Use and Privacy Policy linked below.  All CMA Content, including COVID 19 related content, is provided for informational purposes only and is not intended as medical or legal advice, or as a substitute for the medical advice of a physician or the legal advice of an attorney. Physicians should contact their professional liability and other insurers and an attorney for specific advice.

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