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COVID-19: Frequently Asked Questions

Below are some of the most frequently asked questions CMA has received during the COVID-19 outbreak. By default, the most recent answers will appear up top. You can also filter the FAQ by category. We will update this resource regularly.

More questions? Email communications@cmadocs.org.


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Archive by category: Practice ManagementReturn
While regulators issued guidance requiring plans and insurers to comply with the telehealth requirements beginning as early as mid-March, depending on the regulator, it may have taken payors some time to implement those changes in their systems.
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| Categories: Telehealth, Practice Management

Can I bill telehealth services for new patients?

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Yes. CMS has clarified in its guidance that physicians can provide the expanded list of telehealth services during the emergency to new or established Medicare patients.
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| Categories: Telehealth, Practice Management
No. CMS will permit physicians to select the level of office/outpatient E/M visit (CPT codes 99201-99215) furnished via Medicare telehealth based on time or medical decision making. CMS has removed any requirements regarding documentation of history and/or physical exam in the medical record for such visits.
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| Categories: Telehealth, Practice Management
On April 13, 2020, the California Division of Workers’ Compensation (DWC) announced that it would be covering telehealth services for injured workers.
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| Categories: Telehealth, Practice Management
In California, the Department of Managed Health Care and the Department of Insurance instructed their regulated payors to reimburse for telehealth services, including telephonic visits, at the same rate as those provided in-person during the public health emergency.
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| Categories: Telehealth, Practice Management
CMA encourages physicians to utilize a telehealth solution that makes the most sense for them and their practice in both the short and long-term. In the midst of COVID-19, however, CMA recognizes that time is of the essence
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| Categories: Telehealth, Practice Management
There are a few different ways a practice can incorporate a telehealth solution into its daily workflow. The following are the twi main telehealth solution options: EHR-Integrated Solutions. Your existing electronic health record (EHR) platform may support one or more third-party telehealth applications, allowing remote visits that integrate directly with your EHR platform. Standalone Solutions. Standalone solutions strictly facilitate remote patient communications, allowing you to use your exis...
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| Categories: Telehealth, Practice Management
When selecting a telehealth solution that makes sense for you and your practice, you may want to consider the following criteria.
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| Categories: Telehealth, Practice Management
Telehealth is a mode of remote care delivery using electronic information and communication technologies. There are various considerations any practice should keep in mind when electing to conduct telehealth.
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| Categories: Practice Management, Telehealth
On March 18, 2020, the Department of Managed Health Care (DMHC) issued an All Plan Letter (APL 20-009) requiring plans to immediately begin reimbursing for telehealth services, including telephonic visits, at the same rate as those provided in-person, when medically appropriate.
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| Categories: Telehealth, Practice Management
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Your use of the CMA website, including information provided on the COVID 19 Resource Page is governed by the Terms of Use and Privacy Policy linked below.  All CMA Content, including COVID 19 related content, is provided for informational purposes only and is not intended as medical or legal advice, or as a substitute for the medical advice of a physician or the legal advice of an attorney. Physicians should contact their professional liability and other insurers and an attorney for specific advice.

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