TITLE: Membership Dues Coordinator

DIVISION: Component Medical Society (CMS) Services

REPORTS TO: Senior Director, CMS Services

OFFICE LOCATION: Sacramento

EXEMPTION STATUS: Exempt

POSITION SUMMARY: Experience with Associations, membership dues, Association Management Software or other CRM/database is preferred. The Membership Dues Coordinator is responsible for invoicing and payment processing for membership dues on behalf of the CMA and various Component Medical Societies (CMSs), as well as other database support. General responsibilities include invoice set-up, printing and mailing invoices and attachments, payment processing, dues posting, Excel reconciliations, and reports. Must be capable of learning to be a super-user in a database. Strong problem-solving and interpersonal skills are required to solve complex issues and provide great support and service to CMS staff.

DUTIES/RESPONSIBILITIES

• Majority of time is spent working in Association Management Software, specifically Euclid’s ClearVantage database
• Responsible for all phases of membership dues processing for CMA and CMSs, such as dues setup, invoice setup, printing, sorting, mailing, as well as payment processing and reconciliation of invoices
• Investigate dues processing errors and discrepancies and make adjustments as needed
• Develop and maintain positive relationships with each of our Component Medical Societies, with an emphasis on dues processing, training, and support needs
• Create and run various membership and statistical standard reports
• Perform other related work and projects as assigned, such as website development/ integration, database integration, retention campaign support, database modules such as email blasts/ newsletters/ campaigns, and more

KNOWLEDGE/EXPERIENCE/EDUCATION

• Bachelor’s degree
• 3+ years relevant experience in Membership Dues, Database Administration, Accounting, or related field
• Experience in Association Management Software (specifically, Euclid ClearVantage) or other CRM/database preferred
• Proficient use of Microsoft Excel
• Must be extremely detail oriented, with keen analytical skills
• Strong interpersonal skills and written and oral communication skills, with the ability to explain complex issues
• Ability to manage multiple assignments and effectively prioritize workload
• SQL report writing skills/ data analysis is a plus

PHYSICAL REQUIREMENTS: Work extended hours and, on the weekends, as events and deadlines dictate. Some travel required.

(This job description reflects the general level and nature of the job.  It is not intended to be all inclusive.)